FAQ

ALLOWED:

• Point-and-shoot disposable cameras.
• Small, collapsible umbrellas.
• Small towels, blankets.
• Strollers.
• Service animals with current rabies vaccination.
• Small bags, purses, and fanny packs, subject to inspection.
• Cell phones.
• Small liquid sunscreen and cosmetic products. NO AEROSOL CONTAINERS WILL BE PERMITTED IN THE ENTERTAINMENT AREA.
• Prescription medication, provided the medications are in an identifiable prescription container and the individual has identification to associate them to the prescription.
• Refillable drink containers – no larger than 1 litre – must be empty.

PROHIBITED:

• No outside food or beverages.
• No drugs and/or drug paraphernalia of any kind.
• No weapons of any kind and/or items that can be used as weapons, including wallet chains or spikes.
• No glass of any kind.
• No coolers.
• No floating lanterns.
• No megaphones or air-horns.
• No large bags or backpacks.
• No marker pens and spray paint.
• No focus light beam devices, including laser pointers.
• No balloons, balls, Frisbees, and/or any other projectiles.
• No skateboards, rollerblades, scooters, motorized vehicles etc.
• No fireworks, sparklers, and/or firecrackers.
• No animals – only service animals allowed with current rabies vaccination.
• No gang clothing and/or gang support shirts.
• No aerosol cans of any kind.
• No large umbrellas.
• No flyers/stickers/posters.
• No drones.
• No professional quality camera equipment (no detachable lenses, tripods, video cameras, etc).
• No professional video or audio recording equipment of any kind.
• No water guns, water balloons, and/or any other kind of water projectile.

• No exit/re-entry for vehicles parked on camping spaces. If you leave with your vehicle, it will not be allowed to re-enter.
• We ask you keep the peace and quiet after 2:00AM as not to disrupt nearby campers.
• Bicycles will be permitted in the camping areas only.
• All campers are expected to be courteous to those around them.
• All campers are required to purchase event tickets.
• A maximum of 6 persons allowed per standard tent site.
• All vehicles and persons will be subject to search upon entering the grounds and prohibited items must be removed or surrendered.
• Motorcycles and golf carts are not permitted in the camping area. If you arrive with a motorcycle you must purchase a parking pass.
• All campground occupants must wear their event wristband at all times.
• Campers over the age of 19 are allowed two bulk alcohol items per person (see alcohol limits below). Alcohol quantities above the allowable limits must be removed or surrendered.
• No glass containers of any kind.
• No pets are allowed in the camping grounds or into the main entertainment area, with the exception of service animals with current rabies vaccination.
• No drugs or drug paraphernalia.
• Any item that can be used as a weapon is strictly prohibited.
• No non-rounded knives — steak knives, butcher blocks, etc should be left at home.
• No open flame, with the exception being small cooking appliances – propane only.
• No fireworks, paper (floating) lanterns, incendiary devices or any type of explosive.
• No generators of any kind, except in the RV campgrounds, maximum 5 gallons of fuel. Battery packs are ok in tent camping. (Oro-Medonte fire reserves the right to alter any of these guidelines based on local bans and weather conditions)
• No amplified sound systems.
• Any person operating or riding in a motorized vehicle in the campgrounds or any roadway, which is not leaving is subject to immediate eviction from the event without refund.
• No drones or remote-operated, and/or autonomous vehicles of any kind.
• No tiki torches or excessive amounts of fuel.
• Any items that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods.
• Cooking appliances are to be used under the following conditions:
  • Must use propane as the primary fuel. Propane container must not exceed 1 pound. Max of three (3) 1 pound containers per campsite.
  • Only one (1) cooking appliance per campsite.
  • One meter (1m) of clearance must be kept around the appliance at all times.
  • Appliances may only be used from 7AM-2AM.

• Any person operating or riding in a motorized vehicle in the campgrounds or any roadway, (except for use when leaving or entering for the day) is subject to immediate ejection from the event without a refund.
• Any person found to be in possession of a weapon will be subject to a criminal investigation and immediately evicted from the event without a refund.
• Any person(s) found fighting or threatening other festival attendees or festival staff will immediately be evicted from the event without a refund.
• Persons will not be allowed to enter the main entertainment space if they are intoxicated.
• Individuals found to have in their possession more than the allowable amount of alcohol will not be permitted in the campgrounds.
• Any persons under the age of 19 found in possession or under the influence of alcohol will be evicted from the event without a refund.
• Any persons found promoting, selling or vending items of any kind will be evicted from the event without refund.
• No operating anything remote controlled, including drones.
• No open fires or flames.

• All sales are final.
• No refunds or exchanges.
• Boots and Hearts is rain or shine.
• Performers and lineup are subject to change without notice.
• Republic Live, Boots and Hearts and Burl’s Creek Event Grounds are not responsible for lost, stolen or damaged material. It is recommended that you do not bring valuable items.
• Sponsorship-branded or wrapped vehicles are prohibited and will not be allowed entry through the toll booths. (Rental Company, small business logos excluded)
• No public indecency or defecation anywhere on the event grounds.
• No confederate flags.
• Programming is subject to change without notice.

Main Entertainment Area/Campgrounds:

You are welcome to exit and re-enter the main entertainment area and/or campgrounds as much as you’d like. You will need to scan in and out each time using your RFID wristband.

Camping (Vehicles):

For safety reasons, once a vehicle is parked in the campgrounds, it is not allowed to move within the campgrounds.

Vehicles that wish to exit or who need to leave for an emergency must be escorted by security.

Vehicles that choose to exit the campgrounds will not be allowed to re-enter.

Yes! Shuttle options will be available prior to the event.

The Boots and Hearts festival map will be available prior to the event.

Yes! We encourage fans and music lovers of all ages to attend.

Kids 12 and under can receive a free General Admission pass ONLY. They must be accompanied by someone who has purchased an event pass. This free kids pass will be provided with proof of age. All guests, including children 12 and under will require a VIP Ticket in order to access the VIP Experience area.

NOTE: Age verification will be required at the gate. A copy of their birth certificate or passport will be accepted as age verification.

Drop-off and Pick-ups are permitted on Line 7 ONLY. Boots and Hearts Music Festival does not support drinking and driving under any circumstance. If you are driving to the festival and plan on drinking, please plan for a safe ride home. Reminder that there is no access to Line 8 from Hwy 11 during the festival.

Thursday: 4PM

Friday-Sunday: 1:30PM

Yes! Pre-order your charger before the festival and save. More information coming soon.

Yes! Pre-order your locker before the festival and save. More information coming soon.

Yes, although service is limited. Thanks to our RFID wristbands, Boots and Hearts is 100% cashless in the main entertainment area. If you are camping and require ice, RV pump-outs and/or water fill ups, please bring cash with you.

YES! Download the app for apple or android.

Burl’s Creek is located 15 mins north of Barrie and 15 mins south of Orillia off HWY 11 South in Ontario.

FOLLOW ALL FESTIVAL SIGNAGE TO ARRIVE AT YOUR GATE.

The lost and found will be located at the Info Booths outside the entertainment area. If you happen to find a lost item please take it to lost and found.

If you have lost an item at Boots and Hearts, please email us at [email protected] with a description of your item. Please note we are not responsible for any lost or damaged items.

Yes. The safety and wellbeing of our fans is our top priority. Medical, Security and Emergency Services staff are on site throughout the entire weekend. If you require attention please go to the medical tents or ask security or staff for the nearest location.

Prescription medication is permitted on the grounds, under the following conditions:

• It must be presented to security upon arrival in the original prescription bottle.
• Guest must have photo ID that matches the name on the prescription.
• During the shows, it is suggested to only bring what you require for each trip into the main entertainment area.

A person bringing a syringe will need to show medication in prescription packaging with a name on the label, and photo ID. Safely deposit all used syringes at any of the medical locations.

If you have specific medical needs, we suggest that you wear a Medic-Alert bracelet or have documentation with you which identifies yourself and your reason for the specific food products as you are processed through security checkpoints.

Please be patient! All wristbands/camping & parking passes purchased prior to the cut off date will be mailed out 2-3 weeks before the festival. If for some reason your purchase was not delivered prior to the festival, you can pick up your order when you arrive at any of the box offices on site. Please bring photo ID and your order confirmation email.

If your purchase was not delivered prior to the festival, you can pick up your order when you arrive at any of the box offices on site. Please bring photo ID and your order confirmation email.

You can sign into your online ticketing account to update the mailing address and personal information associated with the ticket. Please note that your information must be updated prior to the shipping cut-off date in order to have your passes mailed with that information. If the shipping cut-off date has passed, you can pick up your order when you arrive at any of the box offices on site. Please bring photo ID and your order confirmation email.

DO NOT purchase passes from third party sellers – only purchase through the official Boots and Hearts ticketing website. Counterfeit wristbands will not be honoured and Boots and Hearts will not be responsible for the promotion or sale of counterfeit wristbands.

If you have a voucher your wristbands WILL NOT be mailed.

A limited number of pre-printed hard tickets have been issued and the tickets will be exchanged for wristbands at the festival box office.

Yes! Layaway Plans are available at checkout. Please note these offers expire. To be notified about future offers join the Boots Fam here.

If you are currently under the age of 18, you would need your parents or someone over the age of 18 to purchase the tickets and/or campsite, as it requires a credit card. That person does not have to be present upon arrival at the festival.

You and your friends will be able to stay on the site as long as everyone has a full event ticket and you will need the camping pass when you come to the gate.

Yes, you can purchase a ticket for someone else however orders cannot be split. If you purchase for someone else with multiple tickets in one order, you will have to wait until wristbands are mailed to give them access to their ticket.

All Boots and Hearts ticket purchases are final sale, no refunds or exchanges. The festival takes place rain or shine.

The name on the order must match the ID of the person picking up at the box office. Please sign into your ticketing account and change the information under the ticket to ensure they match.

• DO NOT tamper, stretch, cut or alter your wristband in any way.
• Altered wristbands will be invalid and the wearer will be subject to ejection.
• Full event bracelets cannot be shared (i.e. different people cannot use them on different days)
• RFID wristbands and parking/camping passes tickets will be mailed out 2-3 weeks prior to the festival.
• Everyone is required to wear a wristband for the duration of the festival. No persons will be allowed to enter any portion of the grounds (parking, camping, entertainment area, etc.) without a wristband. This policy will be strictly enforced – trespassers will be evicted and/or prosecuted.
• Replacement wristbands are available at the box office onsite. Please note a nominal fee will be charged.

You can register your wristband now with our ticketing provider Front Gate Tickets here.

Registering your wristband proves ownership of your wristband and is the ONLY way to secure your wristband in the event it’s lost or damaged.

Need Registration Help? Contact Front Gate Tickets wristband support

The Boots & Hearts entertainment area is cashless! Link your cashless payment here.

PRO TIP: When you input your wristband code and a Credit Card or Visa Debit card as a payment method to the Intellitix Web account, you will be able to complete on-site purchases using that card. This is the best method.

If you have cash or if you cannot attach a card, you will have to see a cashless customer service assistant at the main box office near the Main Entertainment Gates.

We recommend you do not put your wristband on until you arrive at the festival (hint: do not put your wristband on too tight!) If you attached your wristband too tight to if the wristband is damaged, replacement wristbands will be available on site at the box office when you arrive. Have photo ID with you.

Please note you will be charged a nominal fee for the replacement.

If your ID does not match the name on the purchase order please have the original purchaser either A) pick up the replacement for you, or B) Sign into their ticketing account and change the name on the order to match your ID.

No, once a wristband is registered the information cannot be changed.

No, only wristbands require registration.

Tent and RV camping will open at 3PM ET on Wednesday, August 6th. Campers are permitted to stay over Sunday night but must depart by 10AM ET Monday morning.

All non-reserved campsites are assigned upon arrival on a first come, first camped basis. You may not save spots for your friends. If you wish to camp beside another group, you MUST arrive together. There is one campsite per group/vehicle with a valid camping pass.

The festival reserves the right to relocate campers to a substituted site, or area, if necessary. Please note that camping maps only provide an approximate location of campsites.

If you wish to ensure you can camp beside your friends please consider purchasing our Reserved Camping options.

Want to secure a campsite right next to your #BootsCrew, but can’t arrive together? Our RESERVED CAMPING is the best option for you! Now you don’t have to arrive with your whole crew in order to camp together, with space for one vehicle and up to six people! Secure your spot early to get the site you want!

Yes, for one vehicle only. Each Tent campsite offers parking for one (1) regular sized vehicle (smaller than a 12-passenger van).

If you require additional parking spaces OR need to exit and re-enter throughout the weekend, please purchase a Weekend Parking Pass here (Overnight parking included).

Yes, you will be allowed to have more than 1 tent on your site. Everything, including all tents and the one vehicle, must fit within your designated camping area.

Yes, all event pass holders are permitted entry and stay in the campgrounds with the purchase of a campsite. All individuals staying on a campsite must be a single day or full weekend pass (GA or VIP) holder.

Campsite prices are per campsite, for the entire event, and NOT per person. One tent site can have up to 6 people, an RV site up to 8, although we recommend 4-6 per site for maximum comfort. All persons staying on the site MUST have a full event or single day pass.

All individuals staying within the camp grounds must be a single day or full weekend pass (GA or VIP) holder.

No, powered sites are only an option for RV campsites. No generators of any kind, except in the RV campgrounds, maximum 5 gallons of fuel. Battery packs are ok in tent camping.

*Oro-Medonte fire reserves the right to alter any of these guidelines based on local bans and weather conditions.

Showers are available in the campgrounds. You can purchase using funds on your wristband. Prices will be available once your arrive.

Potable water is provided in the camping grounds for drinking purposes and water bottle refills only.

Yes, if you have an event pass (Day or Weekend) you can enter the campgrounds for the day(s) your pass if valid. If you are visiting friends on their campsite, you are welcome to walk in, subject to alcohol limits and other restrictions on your first entrance into the grounds.

Keeping Burl’s Creek beautiful is important to us, so we encourage campers to use the Trash Trading Post in the campgrounds. Trash Trading Posts are located throughout the campgrounds. Each time you bring in a full bag of garbage you’ll receive a free gift or incentive from us!

Single day parking passes are permitted to leave their vehicle overnight until 10AM the following day.

Weekend Parking Passes are permitted to leave their vehicle overnight for the weekend. All campers are permitted to stay over Sunday night, but must depart by 10AM Monday morning.

Yes. Single Day Parking passes are on sale now. Shop here

Weekend Parking is approximately 500 metres to the entertainment gates.

A weekend parking pass provides you with parking and in/out privileges for the full event. You’re welcome to leave your vehicle overnight for the weekend. All vehicles are to exit the grounds by Monday at 10AM.

• Alcohol is only permitted on your first scan into the campgrounds.
• NO GLASS OF ANY KIND. Alcohol or items of any kind contained in glass containers are not allowed.
• The allotted amount of alcohol will be allowed in on your first scan only.
• Persons will not be allowed to enter the entertainment space if they are excessively intoxicated or pose a threat to themselves or others. Persons found to be intoxicated in the entertainment space will be escorted outside of the security gates.
• Don’t drink and drive. Please use shuttles, taxi, Uber or other methods if you plan to drink.

There is NO outside alcohol allowed into the main entertainment area.

Outside alcoholic beverages are permitted in the campgrounds but must be consumed within the camping area and must follow the allowable amounts:

• No more than two (2) bulk alcohol items per person in aluminum or plastic containers only. No glass containers of any kind.

One “Bulk alcohol” item is defined as:

• One (1) case (24 cans) of beer, cooler or malt-based beverage.
• One (1) 26 oz. container of liquor
• One (1) 4L box of wine

• Tall cans are permitted in place of regular-sized cans.
• You may mix different beverages as long as the total amount doesn’t exceed the limit.

Glass bottles are strictly prohibited.

*No Underage Drinking Permitted*

No, you are only permitted to bring alcohol in once, on first entry.

No, you are only allowed to bring in (2) bulk items for yourself. They will have to bring in their own alcohol when they arrive. No guest shall be permitted to exceed the set limits.

Customers MUST have a minimum of 75’ electrical cord to connect to a power source.

Customers MUST provide their own connector and surge protector for the 50AMP and 30AMP service.

Tent and RV camping will open at 3PM ET on Wednesday, August 6th. Campers are permitted to stay over Sunday night but must depart by 10AM ET Monday morning.

Generators are permitted with RVs. There is a 5 KW limit with 5 gallons of fuel permitted. All RVs occupying a hydro RV campsite MUST be equipped with a surge protector.

Propane tanks are permitted as long as attached to RV and do not exceed 20 pounds.

Yes. RV campsites MUST have an RV located on the site. RV’s are defined as travel trailers, 5th wheels, tent trailers, pop-up trailers, truck bed campers and Class A, B or C Motorhomes.

Yes, each RV site offers parking one (1) steering wheel* on site.

Example:

One (1) “A, B or C” class motorhome, truck bed camper, etc.

OR

One (1) vehicle plus One (1) towed unit (tent trailer, pop-up trailer, travel trailer or 5th wheel trailer)

If you need assistance parking your RV you will be permitted to have someone drive it in and drop it off for you during normal operating hours. The person dropping off the RV must have the RV camping pass with them and be accompanied by at least one full event ticket holder. The drop off person will not be permitted to stay on the grounds.

Affix the sticker to the unit which will be staying on the site, not the delivery vehicle. Ensure the drop off vehicle also adheres to the prohibited items as it will be involved in the same security checks.

When the pick-up person arrives on to remove the RV, they will need to meet you at the gate to escort them in. Please let security at the gate know they are there to pick up a trailer, and they will be able to return to your site, with you, to assist.

When the pick-up person arrives on Monday, they will need to meet you at the gate to escort them in. Please let security at the gate know they are there to pick up a trailer, and they will be able to return to your site, with you, to assist.

Yes, RV sites are permitted to setup a tent on their site so long as everything, RV, tent and vehicle fits within the designated camping area.

Yes, there will be pump trucks patrolling the RV camping grounds daily. Pricing is available on site, please have cash for this purchase.

RV Rentals are available through our official RV partner RVezy. Register on RVezy.com and learn more about how you can arrive to your site with your RV ready to go.

Guide Dogs and Service Animals are welcome at Boots and Hearts Music Festival. Service animals must be under the control of their owner at all times, remaining on-leash and next to their owner.

An animal is considered a guide dog if,

1. The dog has completed an accredited training program in a facility listed in the Blind Persons’ Rights Act, Guide Dogs Regulation.

An animal is considered a service animal if,

1. The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as a vest or harness worn by the animal; and
2. The person provides documentation from one of the following regulated health professionals confirming that the person requires the animal for reasons relating to the disability:
3. i. A member of the College of Audiologists and Speech-Language Pathologists of Ontario
   A member of the College of Chiropractors of Ontario
   iii. A member of the College of Nurses of Ontario
   iv. A member of the College of Occupational Therapists of Ontario
   v. A member of the College of Optometrists of Ontario
   vi. A member of the College of Physicians and Surgeons of Ontario
   vii. A member of the College of Physiotherapists of Ontario
   viii. A member of the College of Psychologists of Ontario
   ix. A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario
   x. Or their out-of-province equivalent.

Yes, accessible viewing platforms are provided at both stages, elevated above the crowd to ensure sight-lines.

To access the platforms, guests must obtain a wristband from the Info tent (see festival map) across from the Main Festival Gates or near the Festival Merchandise Tent within the Entertainment Area. Please bring your Accessible Parking Pass or Government- issued Hang Tag and matching photo ID to receive your wristband. Only the guest with the accessibility needs requires a wristband.

Guests with accessibility needs are allowed one (1) companion with them on the platform. Companions do not need the accessible wristband.

Seating availability is on a first-come basis. Please note that the platforms have a maximum capacity, in compliance with the Ontario Fire Code, which cannot be exceeded.

Please be considerate to other patrons and limit what you bring with you on the platform. Feel free to bring your own small folding lawn chairs. Again, space is limited.

Yes, the Shuttles will run daily from 11:30am-12:30am.

The Shuttles run along two (2) direct routes: one (1) from the Line 7 Toll Booth (Tent Camping) and the second from Line 9 Toll Booth (RV Camping). Both routes terminate at the Info Tent by the Main Festival Gates. The shuttle can stop at the VIP Entrance upon request.

For safety reasons and to ensure frequent, equitable service, the Shuttle will not run into the camping areas. However, patrons can request to hop off anywhere along the shuttle route.

The shuttle makes regular rounds and should be at the Toll Booth about every 20 minutes, depending on pedestrian traffic.

Yes, Accessible Parking is available to patrons with a valid accessible parking pass or Government-issued hang tag with matching photo ID, presented upon arrival. Full Weekend and Single Day Parking Passes are available.

Accessible spots in Weekend Parking are located in the nearest corner to the Main Festival gates.

Accessible spots in Day parking are located in the nearest corner to the Line 7Toll Booth.

Due to limited availability, use of these parking spots will only be available to those patrons with an official accessible parking pass issued by the Ontario Ministry of Transportation.

We offer patrons with accessibility needs the opportunity to purchase priority camping spots, right across from the Main Festival gates

Tent camping, non-hydro and 30AMP RV sites are available for purchase to patrons with accessibility needs.

To qualify for an accessible camping spot, you are required to present an accessible parking pass or Government-issued hang tag issued by the Ontario Ministry of Transportation (or out-of- province equivalent) with matching photo ID upon arrival.

There are accessible washroom and shower facilities in the campground.

Individuals with a temporary disability due to injury, etc., are encouraged to contact the Ministry of Transportation to inquire about their eligibility for an accessible parking permit.

Please note, there are a limited number of sites available in AODA camping. Spots are assigned on arrival (first come, first camp).

Patrons with accessibility needs may get a wristband from the Info Tents, across from the Main Festival Gates or Festival Merchandise Tent, that will allow them access to accessible shower facilities. Please bring along your accessible parking permit or hang tag with matching photo ID to obtain a wristband. This is the same wristband that will allow you access to the Accessible Viewing Platforms.

All restroom areas use portable toilets. These are accessible facilities available. Please see the site map or contact the nearest event staff worker for exact locations.

Boots and Hearts Music Festival will make special considerations for patrons attending with a support person. Support persons must also purchase a festival wristband, however we understand that the support person may be different each day.

Please email [email protected] to arrange for weekend wristbands to be exchanged for daily wristbands for pick up at the Box Office.

Only 3 and 4 wheeled scooters and wheelchairs are permitted. Golf carts and 2 wheel scooters are not allowed on the event grounds. Only those with accessible needs and mobility limitations are permitted to operate a mobility device. No scooters or wheelchairs (manual or motorized) will be available to rent onsite. Motorized vehicles must be operated in a safe and courteous manner and cannot move faster than walking speed of the pedestrians around. Any devices found to be operating improperly will be impounded by security for the duration of the event. Insurance and valid documentation are required in advance and upon request of presentation onsite.

Local Rental Companies
Orillia

Maximum Mobility & Access Centre
Ontario Wheelchair Access

Barrie

Motion
My Mobility

All Boots and Hearts Music Festival staff and volunteers will complete provincial training on the customer service standard for goods, services, and facilities provided to persons with disabilities at the festival.

Staff receive their training through Access Forward.