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REQUEST A REFUND
Only wristbands loaded on-site at a Cashless Customer Care station with cash or debit require a refund request.
Wristbands loaded on-site at a Cashless Customer Care station with a credit card will automatically be refunded following the closure of the refund period on August 18, 2024.
Need to request a refund?
- Login to your Intellitix Account
- Click ‘My Events’
- Click ‘View’
- Click ‘Refund Request’
- Complete the Refund Request form and click ‘Submit Refund Request’
- Have Refund Questions? Please refer to Intellitix’s Refund Policy.
WRISTBAND INFO
Your Boots and Hearts admission pass is a high security RFID wristband. Your RFID encrypted technology will be scanned upon entrance to the festival grounds permitting you entry. All attendees are required to wear a wristband and cannot gain access to the festival without one.
- Register your wristband before you put it on your wrist.
- Register your wristband and put it on before arriving to the festival.
- How to fasten: Slip the wristband over your hand and hold onto the two ends of the wristband while sliding the closure towards your wrist – DO NOT OVERTIGHTEN THE WRISTBAND.
- The wristband closure slides one-way and CANNOT be loosened, DO NOT overtighten.
- There is a fee associated with wristband replacement if required.
- The RFID card on your wristband IS waterproof, do not tamper with it otherwise.