Accessibility Guide

Guide Dogs and Service Animals are welcome at Boots and Hearts Music Festival. Service animals must be under the control of their owner at all times, remaining on-leash and next to their owner. 

An animal is considered a guide dog if, 

• The dog has completed an accredited training program in a facility listed in the Blind Persons’ Rights Act, Guide Dogs Regulation. 

An animal is considered a service animal if, 

• The animal can be readily identified as one that is being used by the person for reasons relating to the person’s disability, as a result of visual indicators such as a vest or harness worn by the animal; and 

• The person provides documentation from one of the following regulated health professionals confirming that the person requires the animal for reasons relating to the disability: 
  • A member of the College of Audiologists and Speech-Language Pathologists of Ontario 
  • A member of the College of Chiropractors of Ontario 
  • A member of the College of Nurses of Ontario 
  • A member of the College of Occupational Therapists of Ontario 
  • A member of the College of Optometrists of Ontario 
  • A member of the College of Physicians and Surgeons of Ontario 
  • A member of the College of Physiotherapists of Ontario 
  • A member of the College of Psychologists of Ontario 
  • A member of the College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario 
  • Or their out-of-province equivalent

Yes, accessible viewing platforms are provided at both stages, elevated above the crowd to ensure sightlines. 

To access the platforms, guests must obtain a wristband from the Info tent across from the Main Festival Gates or near the Festival Merchandise Tent within the Entertainment Area. Please bring your Accessible Parking Pass or Government- issued Hang Tag and matching photo ID to receive your wristband. Only the guest with accessibility needs requires a wristband. 

Guests with accessibility needs are permitted to have one (1) companion with them on the platform. Companions do not need an accessible wristband. 

Seating availability is on a first-come basis. Please note that the platforms have a maximum capacity, in compliance with the Ontario Fire Code, which cannot be exceeded. 

Please be considerate to other patrons and limit what you bring with you on the platform. Feel free to bring your own small folding lawn chairs. Again, space is limited. 

Yes, the shuttles will run daily from 11:30am-12:30am. 

The shuttles run along two (2) direct routes: one (1) from the Line 7 Toll Booth (Tent Camping) and the second from Line 9 Toll Booth (RV Camping). Both routes terminate at the Info Tent by the Main Festival Gates. The shuttle can stop at the VIP Entrance upon request. 

For safety reasons and to ensure frequent, equitable service, the Shuttle will not run into the camping areas. However, patrons can request to hop off anywhere along the shuttle route. 

The shuttle makes regular rounds and should be at the Toll Booth about every 20 minutes, depending on pedestrian traffic. 

Yes, full weekend and single day accessible parking is available to patrons with a valid accessible parking pass or Government-issued hang tag with matching photo ID, presented upon arrival. 

Accessible parking spots are located in the closest spots to the main festival gates.

Due to limited availability, use of these parking spots will only be available to those patrons with an official accessible parking pass issued by the Ontario Ministry of Transportation.

We offer patrons with accessibility needs the opportunity to purchase priority camping spots, right across from the Main Festival gates

Tent camping, non-hydro and 30AMP RV sites are available for purchase to patrons with accessibility needs.

To qualify for an accessible camping spot, you are required to present an accessible parking pass or Government-issued hang tag issued by the Ontario Ministry of Transportation (or out-of- province equivalent) with matching photo ID upon arrival.

There are accessible washroom and shower facilities in the campground.

Individuals with a temporary disability due to injury, etc., are encouraged to contact the Ministry of Transportation to inquire about their eligibility for an accessible parking permit.

Please note that there are a limited number of sites available in accessible camping. Spots are assigned on arrival (first come, first camp). 

Patrons with accessibility needs may get a wristband from the Info Tents, across from the Main Festival Gates or Festival Merchandise Tent, that will allow them access to accessible shower facilities. Please bring along your accessible parking permit or hang tag with matching photo ID to obtain a wristband. This is the same wristband that will allow you access to the Accessible Viewing Platforms.

All restroom areas use portable toilets. These are accessible facilities available. Please see the site map or contact the nearest event staff worker for exact locations.

Boots and Hearts Music Festival will make special considerations for patrons attending with a support person. Support persons must also purchase a festival wristband; however, we understand that the support person may be different each day. 

Please email [email protected] to arrange for weekend wristbands to be exchanged for daily wristbands for pick up at the Box Office.

Only three (3) and four (4) wheeled scooters and wheelchairs are permitted. Golf carts and two (2) wheel scooters are not permitted on the event grounds. Only those with accessible needs and mobility limitations are permitted to operate a mobility device. No scooters or wheelchairs (manual or motorized) will be available to rent onsite. Motorized vehicles must be operated in a safe and courteous manner and cannot move faster than the walking speed of the pedestrians around. Any device found to be operating improperly will be impounded by security for the duration of the event. Insurance and valid documentation are required in advance and upon request of presentation onsite. 

Local Rental Companies
Orillia
Maximum Mobility & Access Centre
Ontario Wheelchair Access

Barrie
Motion
My Mobility

All Boots and Hearts Music Festival staff and volunteers will complete provincial training on the customer service standard for goods, services, and facilities provided to persons with disabilities at the festival.

Staff receive their training through access forward.