FAQ

Yes, Boots and Hearts is Disability Accessible. For a complete list of these features please click here.

Yes, Boots and Hearts 2013 will feature a designated accessible camping area located in the closest proximity to the stage and entertainment area.

Yes, trained service animals such as guide dogs are allowed. Otherwise, pets are not allowed at Boots and Hearts.

Yes, the disability camping area will accommodate both Tents and RV camping.

Yes, everyone is required to wear a wristband for the duration of the festival. No persons will be allowed to enter any portion of the grounds (parking, camping, entertainment etc.) without a wristband. This policy will be strictly enforced – trespassers will be evicted and/or prosecuted.

You can start camping on Wednesday July 31^st at 3PM and camp through until Monday, August 5 @ 10am.

You can start camping on Wednesday, July 31^st at 3PM and can stay until Monday, August 5^th @ 10am.

Wednesday, July 31st 3 PM until Midnight

Thursday, August 1st 
8 AM until Midnight

Friday, August 2nd 
8 AM until Midnight

Saturday, August 3rd
 8 AM until Midnight

Sunday, August 4^th 
Camping Gates open at 8 AM – 5 PM
(No additional campers will be accepted after 5PM)

No, all camping spots are assigned upon arrival. If you wish to camp in a group with more then one site we recommend that you arrive together as there will be no saving of spots.

Yes, outside alcoholic beverages are permitted but must be consumed within the camping area. There is NO outside alcohol allowed into the Main Arena / Boomtown. PLEASE NOTE: No Kegs, no glass

Yes, shower facilities will be available within the camping areas. Additional fees will apply. Shower passes can be purchased through the Boots and Hearts website by selecting the “Add-on’s and Upgrades” option at checkout. Shower bracelets will be available for purchase on-site as well.

No, shower passes will be in the form of a bracelet that will allow only the wearer to access the facilities. Altered wristbands will be invalid. DO NOT tamper, stretch, cut or alter your wristband in anyway.

No, camping spots are assigned upon arrival and saving spots will not be allowed. If you wish to camp together on multiple sites please arrive together.

No, at this time there is no programming scheduled for Wednesday July 31^st or Thursday August 1^st. Everyone camping at these times will be restricted to the camping area as the entertainment area and Boom Town will be closed.

No, tent camping sites are strictly for tents only. Tent trailers, will be required to purchased RV camping.

All camping sites will accommodate up to 8 people per site.

Yes, you will be allowed to have more then 1 tent on your site as long as all tents fit within your designated camping area. Tent campsites are approx. 15′x25′ in size.

Yes, RV sites are permitted to setup a tent on their site so long as it fits within the designated camping area. RV campsites are approx. 19′x50′ in size.

Yes, all campsites are permitted to have 1 normal sized vehicle parked on them. Additional vehicles will be required to purchase an “Additional Parking Pass” and park in a satellite lot. Please Note: A normal sized car is defined as anything smaller than a 12 passenger van.

No, campsite prices are per site NOT per person. One site can have up to 8 people.

No, the cost of camping is for the entire event, NOT per day.

Tent campsites (GA, Premium and Quiet/Family) are approximately 15’X25’ in size.

RV campsites are approximately 19’X50’ in size

If your camping unit (Truck and Trailer/5^th Wheel, RV or Motorhome) is longer then 50’ you will be required to purchase 2 RV camping sites.

No, if you are camping in a group on 1 site you are not required to arrive together.

Yes, all campers are required to have a full event pass.

No, camping is restricted to full event ticket holders only.

Yes, so long as you have a full event bracelet you will be able to access all of the camping areas.

Only light weight passenger vehicles (smaller then a 15 passenger van) will be permitted in the camping areas. Pickup Trucks and SUV’s will be permitted.

Yes, each site will accommodate 1 vehicle and a Pickup or SUV will be permitted.

No, Boots and Hearts has a strict no glass policy. Please do not bring glass bottles of any kind.

No, animals will not be allowed at Boots and Hearts. Please note that entry will be denied if pets are present.

Fireworks or any type of explosive are prohibited.

Yes, Bicycles will be permitted in the camping areas only.

No, please no kegs. Thank you.

Yes, Portable generators of 3KW or less will be permitted. PLEASE NOTE: Generators are subject to noise curfew and must be shut off between 1:00AM and 7:00AM.

No, please be sure to fill your tank before arriving. If you have a generator you will be permitted to bring not more than 40L of additional gas on-site.

GA Tent camping will be located East of the main gate entrance (Gate #1) at the Canadian Tire Motorsport Park.

GA RV camping will be located at the Main Gate (Gate #1) near the oval track.

Premium tent camping will be located behind the stage in the “Highlands” area. This is the closest tent camping option.

Quiet/Family camping will be located in the “Highlands” area, behind the main stage.

Yes, quiet/family camping will be available.

Hydro RV will be located on the hill above pit row, located behind the Main Stage area.

An RV is any vehicle bigger than a 12-passenger van. This includes traditional RV’s, motorhomes, campers, tent trailers, buses and the like. This would not include a normal passenger sized car, truck or anything smaller than a 12-passenger van.

RV campsites can accommodate only (1) standard sized vehicle in addition to your RV unit. Any additional vehicles must purchase an ‘Additional Car Pass’ and will be parked in a remote lot for the weekend.

No, RV Camping are only for those defined as an RV.

Yes, as long as each RV has its own RV Camping pass and the group is arriving together. Camping is assigned on a first come, first serve bases and holding spots / spaces is prohibited.

No. Due to space restrictions only one vehicle can be parked at the campsite and one additional vehicle in the satellite lot. We recommend car-pooling as much as possible.

No. You will need to have your fresh water tanks full and your grey/black holding tanks empty prior to arriving to the festival.

Yes, hydro camping sites are available for RV camping only.

Yes, Boots and Hearts 2013 will feature a designated accessible camping area located in the closest proximity to the stage and entertainment area.

No. All RV’s are to remain parked at the campsite for the duration of the festival. Once you leave in your RV, you have official vacated the festival and your spot is considered forfeited.

Yes, you will be permitted to drive your vehicle on and off of the venue during the festival from Friday – Sunday. PLEASE NOTE: Make sure to check gate open/close times.

Yes, Boots and Hearts will have on-site security for the camping and entertainment areas. Additionally, the Durham Police will also be on-site.

Camping is open to all ages, but you must be at least 18 years of age to purchase a camping site.

No, camp fires and/or open flames will not be permitted.

Yes, BBQ’s will be allowed, but be prepared to share with your neighbors who forgot to bring theirs!

No, the campgrounds are open to only those who camp during the festival. Consider camping, it’s part of the festival experience!  Just a reminder, day ticket holders will not be permitted to camp at the festival.

No, pavilion tents will not be allowed.

No, camping is an additional cost above the event ticket.

Yes, once you have received your ticket confirmation email, you will be able to upgrade your ticket or camping by calling Elevate Tickets at 877-886-3314

Yes, once you have received confirmation of your tickets from Elevate you will be able to upgrade by calling Elevate Tickets directly at 877-886-3314

Shower units will be located throughout the camping grounds in the individual camping areas.

No, if you purchase a camping site prior to arrival it will still be available to you even if you show up late.

Yes, the disability camping area will accommodate both Tents and RV camping.

Yes, you will need a minimum of 2 GA tickets to purchase 1 camp site.

GA tent camping is $74.99 per site

Premium Tent camping is $149.99 per site

Quiet & Family camping is $149.99 per site

GA RV camping is $229.99 per site

Premium RV with Hydro is $599.99 per site

A 3-day shower pass is $24.99

No, DO NOT purchase tickets or wristbands from 3rd parties – only purchase through Boots and Hearts Music Festival or Elevate Tickets. Counterfeit wristbands will NOT be honored and Boots and Hearts Music Festival will not be responsible for the promotion or sale of counterfeit wristbands.

Yes, if you have an RV pulled by a vehicle that vehicle will be your one vehicle allowed on your campsite. If you have additional vehicles that you want to park you will need to purchase an ‘Additional Car Pass’

If you want to, you can camp for 5 days! You can begin camping Wednesday, July 31 @ 3pm and can camp through until Monday, August 5 @ 10am.

Boots and Hearts 2013 runs over 3 days, Friday, Saturday, Sunday and takes place August 2-4 2013.

The lineup schedule for Boots and Hearts 2013 will be released in the spring of 2013.

Boots and Hearts takes place at the Canadian Tire Motorsport Park in Bowmanville Ontario.

Boots and Hearts is a 3-day camping, country music festival. The Main Gates to the arena & “BOOM TOWN” area will be open from 11am – 2am. Camping areas will be accessible 24/7 with camping pass.

Main Stage artists will generally end around 11:00 pm. There will also be additional programing and various forms of entertainment occurring throughout the day. If you are a night owl, make sure you check out the special Late Night entertainment options occurring Friday, Saturday and Sunday.

Once posted, the full event schedule will be located on the Boots and Hearts website under the Lineup page or click here.

The hours for Day Parking are:

Thursday, August 1st 
3:00PM – 2:00AM (Friday)

Friday, August 2nd 
8:00AM – 2:00AM (Saturday)

Saturday, August 3rd 
8:00AM – 2:00AM (Sunday)

Sunday, August 4th 
8:00AM – 2:00AM (Monday)

Wednesday, July 31st 3 PM until Midnight

Thursday, August 1st 
8 AM until Midnight

Friday, August 2nd 
8 AM until Midnight

Saturday, August 3rd
 8 AM until Midnight

Sunday, August 4^th 
Camping Gates open at 8 AM – 5 PM
(No additional campers will be accepted after 5PM)

No, at this time there is no programming scheduled for Wednesday July 31^st or Thursday August 1^st. Everyone camping at these times will be restricted to the camping area as the entertainment area and Boom Town will be closed.

Yes, you will be permitted to drive your vehicle on and off of the venue during the festival from Friday – Sunday. PLEASE NOTE: Make sure to check gate open/close times.

Canadian Tire Motorsport Park

3233 Concession Road #10

Bowmanville, Ontario L1C 3K6

www.canadiantiremotorsportpark.com

Yes. Total Event passes allow free access around the entertainment areas and venue. Day Ticket holders will only receive access to the grounds for the day they purchased tickets for.

Single day event tickets will be available once the artist schedule has been released in Spring 2013. Please note that these tickets are in limited quantities.

If you want to, you can camp for 5 days! You can begin camping Wednesday, July 31 @ 3pm and can camp through until Monday, August 5 @ 10am.

Boots and Hearts 2013 will feature Jason Aldean with his only Ontario date for 2013, along with Rascal Flatts, Miranda Lambert, The Band Perry, Dean Brody and many more.

Boots and Hearts 2012 featured, Tim McGraw, Kid Rock, Carrie Underwood, Lionel Richie, Big and Rich, Alabama, Sheryl Crow, Paul Brandt, High Valley and many more.

Boots and Hearts follows all local laws, to purchase alcohol you must be 19 years of age or older.

Yes, outside alcoholic beverages are permitted but must be consumed within the camping area. There is NO outside alcohol allowed into the Main Arena / Boomtown. PLEASE NOTE: No Kegs, no glass

Yes, you will be able to purchase beer and spirits in the Boomtown / Main Arena from the designated Beer tents.

Yes, Boots and Hearts will feature an assortment of food options for purchase on-site.

No, Boots and Hearts has a strict no glass policy. Please do not bring glass bottles of any kind.

Yes, to apply to be a vendor at Boots and Hearts please email exhibitorinfo@bootsandhearts.com. All unapproved vending of any kind will not be permitted.

No, please no kegs. Thank you.

Yes, BBQ’s will be allowed, but be prepared to share with your neighbors who forgot to bring theirs!

Canadian Tire Motor Park has recently undergone vast construction to make your camping and festival experience something to be remembered. There are new camping fields, trees, grass and that good outdoor stuff. The camping areas will include washrooms, hand washing stations and potable water. There are showers (for an additional fee.) The venue will also have areas of various stores, vendors, food, beer gardens, ATM’s and the like.

The food and drink offered with the $499 tower seating will consist of basic snack foods, non-alcholic drinks (water and pop) as well as access to a cash bar.

Yes, admission to the Thursday night kick off party is included in the cost if you have a 3-day GA Full Event Admission ticket.

For customer service, please contact Elevate Tickets at 877-886-3314.

Please note that all Boots and Hearts ticket purchases are final sales, no refunds or exchanges.

No, Full Event bracelets cannot be shared. Altered wristbands will be invalid. DO NOT tamper, stretch, cut or alter your wristband in anyway.

Yes, everyone is required to wear a wristband for the duration of the festival. No persons will be allowed to enter any portion of the grounds (parking, camping, entertainment etc.) without a wristband. This policy will be strictly enforced – trespassers will be evicted and/or prosecuted.

Your wristband is your ticket and must be protected. There will be no replacements for lost, stolen or damaged wristbands. Purchases are non-refundable and non-transferable. No refunds or exchanges.

Boots and Hearts is a 3-day camping, country music festival. The Main Gates to the arena & “BOOM TOWN” area will be open from 11am – 2am. Camping areas will be accessible 24/7 with camping pass.

Yes, you may come and go as you please with your all event wristband/ticket.  If you purchased a day ticket, you will only gain access to the grounds for the specific day you purchased.

Yes, lost and found will be available on-site. Please contact a Boots and Hearts on-site volunteer who will be able to direct you to the lost and found area.

Boots and Hearts follows all local laws, to purchase alcohol you must be 19 years of age or older.

Yes, outside alcoholic beverages are permitted but must be consumed within the camping area. There is NO outside alcohol allowed into the Main Arena / Boomtown. PLEASE NOTE: No Kegs, no glass

Yes, you will be able to purchase beer and spirits in the Boomtown / Main Arena from the designated Beer tents.

Yes, Boots and Hearts will feature an assortment of food options for purchase on-site.

Yes, shower facilities will be available within the camping areas. Additional fees will apply. Shower passes can be purchased through the Boots and Hearts website by selecting the “Add-on’s and Upgrades” option at checkout. Shower bracelets will be available for purchase on-site as well.

No, shower passes will be in the form of a bracelet that will allow only the wearer to access the facilities. Altered wristbands will be invalid. DO NOT tamper, stretch, cut or alter your wristband in anyway.

No, at this time there is no programming scheduled for Wednesday July 31^st or Thursday August 1^st. Everyone camping at these times will be restricted to the camping area as the entertainment area and Boom Town will be closed.

You can upgrade your ticket purchase from GA to Premium through the Boots and Hearts website. Click on the Green “Purchase Tickets” link, click on “tickets” and select “Add-ons and upgrades”

You can upgrade your tickets by calling Elevate Tickets directly at 877-886-3314.

No, campsite prices are per site NOT per person. One site can have up to 8 people.

No, the cost of camping is for the entire event, NOT per day.

No, if you are camping in a group on 1 site you are not required to arrive together.

Yes, all campers are required to have a full event pass.

No, camping is restricted to full event ticket holders only.

No, animals will not be allowed at Boots and Hearts. Please note that entry will be denied if pets are present.

Fireworks or any type of explosive are prohibited.

No, Box trucks, boats, ATV’s, golf-carts, dirt bikes or mopeds will not be permitted.

Yes, Bicycles will be permitted in the camping areas only.

Yes, Portable generators of 3KW or less will be permitted. PLEASE NOTE: Generators are subject to noise curfew and must be shut off between 1:00AM and 7:00AM.

No, please be sure to fill your tank before arriving. If you have a generator you will be permitted to bring not more than 40L of additional gas on-site.

An RV is any vehicle bigger than a 12-passenger van. This includes traditional RV’s, motorhomes, campers, tent trailers, buses and the like. This would not include a normal passenger sized car, truck or anything smaller than a 12-passenger van.

No. You will need to have your fresh water tanks full and your grey/black holding tanks empty prior to arriving to the festival.

Yes, folding beach chairs that do not block the view of others will be permitted in the main arena. We suggest folding bag chairs as they are light, compact and easy to carry.

No, the main arena is primarily for standing with no designated seating area.

Yes, Boots and Hearts will have on-site security for the camping and entertainment areas. Additionally, the Durham Police will also be on-site.

Yes, Fire, EMS, and Police services will all be available on-site.

Boots and Hearts is open to all ages!

Camping is open to all ages, but you must be at least 18 years of age to purchase a camping site.

No, camp fires and/or open flames will not be permitted.

Yes, BBQ’s will be allowed, but be prepared to share with your neighbors who forgot to bring theirs!

Smoking will be permitted at your campsite and in designated areas only. Please respect those around you who do not smoke. Thank you.

From time to time we do have space open in our festival photography staff for new talented photographers & videographers willing to work and shoot the festival. Please send an email with your information and a link to your portfolio here: marketing@bootsandhearts.com

Canadian Tire Motorsport Park

3233 Concession Road #10

Bowmanville, Ontario L1C 3K6

www.canadiantiremotorsportpark.com

Yes, drop offs can be made outside of Gate #1. If you are only dropping off please do not drive into Gate #1, just hop out before your driver actually pull in.

No! Flyering or the distribution of product and/or literature is prohibited inside and/or outside the gates of the festival without written consent from the festival. Boots and Hearts reserves the right to confiscate any unapproved product.

These areas are high security areas and all persons entering will be inspected. This is to ensure the security and safety of everyone attending. While several things will be permitted in this area, we recommend carrying as little as possible to ensure your speedy entry into the areas. Boots and Hearts reserves the right to confiscate unapproved items, or ask for you to store them at your campsite / car / locker. Some quick approved items would include: Sunblock, hats, glasses, chap-stick, cell phones, small digital / disposable cameras, wallets, medium size back-packs, blankets, jackets, low-back beach chairs, and one small / sealed bottle of water.

Yes. Total Event passes allow free access around the entertainment areas and venue. Day Ticket holders will only receive access to the grounds for the day they purchased tickets for.

No. Audio and/or Videotaping of artist performances are NOT allowed at Boots and Hearts. This policy is due to copyright laws and is in place to help protect the artist’s material.

Yes. Small digital / disposable cameras, without detachable or additional lenses will be permitted. However, professional cameras are not allowed.

Yes. small folding lawn chairs (bag chairs) will be allowed into the concert venue, however we encourage you to bring blankets instead of chairs. There will be several areas in the Arena that chairs will not be permitted – ensure to review on-site signage and communication from the security personnel.

No, pavilion tents will not be allowed.

The venue is serviced by cell phone reception although due to expected high call/data volume, service may not be consistent.

Yes, trained service animals such as guide dogs are allowed. Otherwise, pets are not allowed at Boots and Hearts.

Canadian Tire Motor Park has recently undergone vast construction to make your camping and festival experience something to be remembered. There are new camping fields, trees, grass and that good outdoor stuff. The camping areas will include washrooms, hand washing stations and potable water. There are showers (for an additional fee.) The venue will also have areas of various stores, vendors, food, beer gardens, ATM’s and the like.

All tickets purchase through Boots and Hearts or Elevate Tickets will be emailed as Print Pass tickets. The email containing the print pass will be sent out around May 2013.

Print Passes will be emailed to you starting in May 2013 and will be exchanged at the gate for your bracelet.

Yes, once you have received your ticket confirmation email, you will be able to upgrade your ticket or camping by calling Elevate Tickets at 877-886-3314

Yes, once you have received confirmation of your tickets from Elevate you will be able to upgrade by calling Elevate Tickets directly at 877-886-3314

For technical issues related to your Boots and Hearts online account please contact Elevate Tickets at 1-877-886-3314

The food and drink offered with the $499 tower seating will consist of basic snack foods, non-alcholic drinks (water and pop) as well as access to a cash bar.

Shower units will be located throughout the camping grounds in the individual camping areas.

No, if you purchase a camping site prior to arrival it will still be available to you even if you show up late.

Yes, upon arrival you will be required to show proof that your child is 12 or under. Please bring a copy of your child’s birth certificate or passport.

No, there is no reserved seating or designated seating areas with the GA ticket.

Kids 12 and under are free. NOTE: Age verification may be required at the gate. Copy (or photocopy) of birth certificate or passport will be accepted as age verification.

No, Boots and Hearts is rain or shine

No, DO NOT purchase tickets or wristbands from 3rd parties – only purchase through Boots and Hearts Music Festival or Elevate Tickets. Counterfeit wristbands will NOT be honored and Boots and Hearts Music Festival will not be responsible for the promotion or sale of counterfeit wristbands.

No, The Bullpen is standing room only

Boots and Hearts 2012 proved that we can not predict the weather, but typically August weather for southern Ontario tends to range from highs around 28C/83F to lows of 16C/60F. Be prepared with sunscreen, bug spray, sunglasses and a raincoat because Boots and Hearts Fans ROCK and the put on a show rain or shine!

Boots and Hearts will offer the following on-site services:

Cell Phone Charging Stations

ATM’s

Golf Cart Shuttle Service

Portable Toilets & Hand Washing Stations

Potable Water

Beer Tents

For general questions that can not be answered by the Boots and Hearts website or the FAQ’s, please email info@bootsandhearts.com

You can use umbrellas in your campsites, however you will not be permitted to have umbrellas in Boomtown and the Main Arena. If there is rain we suggest bringing ponchos.

The lineup schedule for Boots and Hearts 2013 will be released in the spring of 2013.

Boots and Hearts 2012 featured, Tim McGraw, Kid Rock, Carrie Underwood, Lionel Richie, Big and Rich, Alabama, Sheryl Crow, Paul Brandt, High Valley and many more.

Boots and Hearts 2013 will feature Jason Aldean with his only Ontario date for 2013, along with Rascal Flatts, Miranda Lambert, The Band Perry, Dean Brody and many more.

Main Stage artists will generally end around 11:00 pm. There will also be additional programing and various forms of entertainment occurring throughout the day. If you are a night owl, make sure you check out the special Late Night entertainment options occurring Friday, Saturday and Sunday.

Once posted, the full event schedule will be located on the Boots and Hearts website under the Lineup page or click here.

No, at this time there is no programming scheduled for Wednesday July 31^st or Thursday August 1^st. Everyone camping at these times will be restricted to the camping area as the entertainment area and Boom Town will be closed.

Yes, day parking is available and can be purchased from the Boots and Hearts website. Click on the green “Purchase Tickets” link and then the “Add-on’s and Upgrades” tab.

The hours for Day Parking are:

Thursday, August 1st 
3:00PM – 2:00AM (Friday)

Friday, August 2nd 
8:00AM – 2:00AM (Saturday)

Saturday, August 3rd 
8:00AM – 2:00AM (Sunday)

Sunday, August 4th 
8:00AM – 2:00AM (Monday)

Yes, all campsites are permitted to have 1 normal sized vehicle parked on them. Additional vehicles will be required to purchase an “Additional Parking Pass” and park in a satellite lot. Please Note: A normal sized car is defined as anything smaller than a 12 passenger van.

Parking can be purchased from the Boots and Hearts website www.bootsandhearts.com or by calling Elevate Tickets at 877-886-3314.

Only light weight passenger vehicles (smaller then a 15 passenger van) will be permitted in the camping areas. Pickup Trucks and SUV’s will be permitted.

Yes, each site will accommodate 1 vehicle and a Pickup or SUV will be permitted.

RV campsites can accommodate only (1) standard sized vehicle in addition to your RV unit. Any additional vehicles must purchase an ‘Additional Car Pass’ and will be parked in a remote lot for the weekend.

No. Due to space restrictions only one vehicle can be parked at the campsite and one additional vehicle in the satellite lot. We recommend car-pooling as much as possible.

No. All RV’s are to remain parked at the campsite for the duration of the festival. Once you leave in your RV, you have official vacated the festival and your spot is considered forfeited.

Yes, if you live close by and want to drive to the event each day you will need to purchase a parking pass. This allows you to park on-site in our day parking lot.

Yes, we offer Premium Day Parking passes, which allow you to park as close as possible to all the action.

Yes, admission to the Thursday night kick off party is included in the cost if you have a 3-day GA Full Event Admission ticket.

Yes. Boots and Hearts offers a limited number of day passes for Friday, Saturday and Sunday. Day ticket holders will not be allowed to camp onsite and will need to park in Commuter / Day Parking.

Yes, we realize sometimes it’s hard to pay for everything all at once. We do offer a payment plan option upon checkout that allows you to pay for your Boots and Hearts tickets over multiple payments. Click here to see our Payment Plan option.

If the event is not sold out, tickets will be available for purchase at the on-site official Boots and Hearts box office. Tickets purchased after July 3, 2013 will be at the GATE PRICE. More information on the location and hours of the official Boots and Hearts box office will be posted on our festival map at a later date.

For customer service, please contact Elevate Tickets at 877-886-3314.

Please note that all Boots and Hearts ticket purchases are final sales, no refunds or exchanges.

No, Full Event bracelets cannot be shared. Altered wristbands will be invalid. DO NOT tamper, stretch, cut or alter your wristband in anyway.

Yes, everyone is required to wear a wristband for the duration of the festival. No persons will be allowed to enter any portion of the grounds (parking, camping, entertainment etc.) without a wristband. This policy will be strictly enforced – trespassers will be evicted and/or prosecuted.

Your wristband is your ticket and must be protected. There will be no replacements for lost, stolen or damaged wristbands. Purchases are non-refundable and non-transferable. No refunds or exchanges.

Yes, you may come and go as you please with your all event wristband/ticket.  If you purchased a day ticket, you will only gain access to the grounds for the specific day you purchased.

Yes, day parking is available and can be purchased from the Boots and Hearts website. Click on the green “Purchase Tickets” link and then the “Add-on’s and Upgrades” tab.

Parking can be purchased from the Boots and Hearts website www.bootsandhearts.com or by calling Elevate Tickets at 877-886-3314.

You can upgrade your ticket purchase from GA to Premium through the Boots and Hearts website. Click on the Green “Purchase Tickets” link, click on “tickets” and select “Add-ons and upgrades”

You can upgrade your tickets by calling Elevate Tickets directly at 877-886-3314.

Premium tickets are an “Upgrade” option and first require the purchase of a GA ticket. After selecting your GA ticket from the ticketing page, click on “Add-ons and Upgrades” and select the Premium option you wish to add.

No, campsite prices are per site NOT per person. One site can have up to 8 people.

No, the cost of camping is for the entire event, NOT per day.

Tent campsites (GA, Premium and Quiet/Family) are approximately 15’X25’ in size.

RV campsites are approximately 19’X50’ in size

If your camping unit (Truck and Trailer/5^th Wheel, RV or Motorhome) is longer then 50’ you will be required to purchase 2 RV camping sites.

Yes, all campers are required to have a full event pass.

No, camping is restricted to full event ticket holders only.

No. Due to space restrictions only one vehicle can be parked at the campsite and one additional vehicle in the satellite lot. We recommend car-pooling as much as possible.

Boots and Hearts is open to all ages!

Camping is open to all ages, but you must be at least 18 years of age to purchase a camping site.

No, the campgrounds are open to only those who camp during the festival. Consider camping, it’s part of the festival experience!  Just a reminder, day ticket holders will not be permitted to camp at the festival.

Yes. Total Event passes allow free access around the entertainment areas and venue. Day Ticket holders will only receive access to the grounds for the day they purchased tickets for.

For customer service, contact Elevate Tickets at 877-886-3314.

No, camping is an additional cost above the event ticket.

Yes, Boots and Hearts has a EZ-Pay option. After you have selected your items, placed them in the shopping cart and are about to check-out, make sure to select the EZ-Pay option!  Instead of paying the full amount up-front, make your first payment today and pay the remaining balance on a monthly basis (payments are made automatically on the same day of each month). Upon receiving your final payment, Boots and Hearts will e-mail your tickets to the address you provided in your profile.

At Boots and Hearts we believe in creating the best value for our fans as well as being transparent in all pricing issues.  Many companies will build a service fee into the overall cost of the ticket or add on a surcharge for processing that exceeds $15.   We wanted to ensure that we could keep both ticket prices and services fees affordable for our fan as well as be transparent to ensure our fans know exactly what they are paying for along the way.  The $15 service fee covers the operational costs of our ticketing agent, our merchant account (bank) processing costs, as well as supporting our designated charity partners with a $3 donation for every ticket sold.

All tickets purchase through Boots and Hearts or Elevate Tickets will be emailed as Print Pass tickets. The email containing the print pass will be sent out around May 2013.

Print Passes will be emailed to you starting in May 2013 and will be exchanged at the gate for your bracelet.

Yes, once you have received your ticket confirmation email, you will be able to upgrade your ticket or camping by calling Elevate Tickets at 877-886-3314

Yes, once you have received confirmation of your tickets from Elevate you will be able to upgrade by calling Elevate Tickets directly at 877-886-3314

Single day event tickets will be available once the artist schedule has been released in Spring 2013. Please note that these tickets are in limited quantities.

If you do not have a credit card you will still be able to purchase tickets with the use of a Pre-Paid Credit card. You can purchase a prepaid VISA or MasterCard at your local grocery or convenience store and use that to purchase your tickets.

Yes, Boots and Hearts tickets make a great gift and can easily be given to others without any issues.

For technical issues related to your Boots and Hearts online account please contact Elevate Tickets at 1-877-886-3314

The food and drink offered with the $499 tower seating will consist of basic snack foods, non-alcholic drinks (water and pop) as well as access to a cash bar.

Yes, upon arrival you will be required to show proof that your child is 12 or under. Please bring a copy of your child’s birth certificate or passport.

You can purchase tickets from our website, www.bootsandhearts.com or by calling 1-877-569-7767

Go to www.bootsandhearts.com and click the Green ‘Click Here to Purchase Tickets’ Link or you can call Elevate tickets directly at 877-886-3314.

Yes, you will need a minimum of 2 GA tickets to purchase 1 camp site.

Single day tickets are $114.99 per day.

The Bullpen upgrade is $199.99. Please note that you will need to purchase a GA full event ticket before upgrading.

The price for the Premium Lounge and Deck upgrade is $349.99. Please note that you will need to purchase a GA full event ticket before upgrading.

Premium Tower seating upgrade is $499.99. Please note that you will need to purchase a GA full event ticket before upgrading.

Kids 12 and under are free. NOTE: Age verification may be required at the gate. Copy (or photocopy) of birth certificate or passport will be accepted as age verification.

GA tent camping is $74.99 per site

Premium Tent camping is $149.99 per site

Quiet & Family camping is $149.99 per site

GA RV camping is $229.99 per site

Premium RV with Hydro is $599.99 per site

A 3-day shower pass is $24.99

No, DO NOT purchase tickets or wristbands from 3rd parties – only purchase through Boots and Hearts Music Festival or Elevate Tickets. Counterfeit wristbands will NOT be honored and Boots and Hearts Music Festival will not be responsible for the promotion or sale of counterfeit wristbands.

This ticket is a general admission pass that allows basic entry into the festival for the entire event.

This ticket is a general admission pass that allows basic entry into the festival for the entire event. This ticket is only available for Kids 12 & under. 1 GA FULL EVENT TICKET is required to add the GA KIDS Ticket. You will redeem your Print Pass ticket at the gate for your full event bracelet. NOTE: Age verification may be required at the gate. Copy (or photocopy) of birth certificate or passport.

Yes, Ticket quantities in each ticket price bracket are limited and are not guaranteed to be available until the listed deadline date

Yes, if you want a premium ticket, you will also need to purchase a GA full event ticket, as the premium upgrade is NOT your ticket to the festival

Access to two special pits located directly in front of the Main Stage. You are guaranteed one of the best viewing areas at the festival. You will be practically on the stage.

No, The Bullpen is standing room only

Reserved seat on the raised viewing deck in front of the sound-tower, access to exclusive VIP Lounge with food and assorted drinks, Premium Parking, access to private cash bar, access to Bullpen

Access to exclusive VIP Lounge with food and assorted drinks, access to private washrooms, access to an observation deck overlooking main stage arena, access to Bullpen, private cash bar, Premium parking.

Yes, if you have an RV pulled by a vehicle that vehicle will be your one vehicle allowed on your campsite. If you have additional vehicles that you want to park you will need to purchase an ‘Additional Car Pass’

Yes, if you live close by and want to drive to the event each day you will need to purchase a parking pass. This allows you to park on-site in our day parking lot.

Yes, we offer Premium Day Parking passes, which allow you to park as close as possible to all the action.

Yes, to apply to be a vendor at Boots and Hearts please email exhibitorinfo@bootsandhearts.com. All unapproved vending of any kind will not be permitted.

From time to time we do have space open in our festival photography staff for new talented photographers & videographers willing to work and shoot the festival. Please send an email with your information and a link to your portfolio here: marketing@bootsandhearts.com

Boots and Hearts takes place at the Canadian Tire Motorsport Park in Bowmanville Ontario.

Boots and Hearts follows all local laws, to purchase alcohol you must be 19 years of age or older.

Yes, outside alcoholic beverages are permitted but must be consumed within the camping area. There is NO outside alcohol allowed into the Main Arena / Boomtown. PLEASE NOTE: No Kegs, no glass

Yes, you will be able to purchase beer and spirits in the Boomtown / Main Arena from the designated Beer tents.

Yes, Boots and Hearts will feature an assortment of food options for purchase on-site.

Yes, shower facilities will be available within the camping areas. Additional fees will apply. Shower passes can be purchased through the Boots and Hearts website by selecting the “Add-on’s and Upgrades” option at checkout. Shower bracelets will be available for purchase on-site as well.

No, shower passes will be in the form of a bracelet that will allow only the wearer to access the facilities. Altered wristbands will be invalid. DO NOT tamper, stretch, cut or alter your wristband in anyway.

No, animals will not be allowed at Boots and Hearts. Please note that entry will be denied if pets are present.

Fireworks or any type of explosive are prohibited.

No, Box trucks, boats, ATV’s, golf-carts, dirt bikes or mopeds will not be permitted.

Yes, Bicycles will be permitted in the camping areas only.

GA Tent camping will be located East of the main gate entrance (Gate #1) at the Canadian Tire Motorsport Park.

GA RV camping will be located at the Main Gate (Gate #1) near the oval track.

Premium tent camping will be located behind the stage in the “Highlands” area. This is the closest tent camping option.

Quiet/Family camping will be located in the “Highlands” area, behind the main stage.

Yes, quiet/family camping will be available.

Hydro RV will be located on the hill above pit row, located behind the Main Stage area.

RV campsites can accommodate only (1) standard sized vehicle in addition to your RV unit. Any additional vehicles must purchase an ‘Additional Car Pass’ and will be parked in a remote lot for the weekend.

No. You will need to have your fresh water tanks full and your grey/black holding tanks empty prior to arriving to the festival.

Yes, you will be permitted to drive your vehicle on and off of the venue during the festival from Friday – Sunday. PLEASE NOTE: Make sure to check gate open/close times.

Yes, folding beach chairs that do not block the view of others will be permitted in the main arena. We suggest folding bag chairs as they are light, compact and easy to carry.

No, the main arena is primarily for standing with no designated seating area.

Yes, Boots and Hearts will have on-site security for the camping and entertainment areas. Additionally, the Durham Police will also be on-site.

Yes, Fire, EMS, and Police services will all be available on-site.

No, camp fires and/or open flames will not be permitted.

No, the campgrounds are open to only those who camp during the festival. Consider camping, it’s part of the festival experience!  Just a reminder, day ticket holders will not be permitted to camp at the festival.

Smoking will be permitted at your campsite and in designated areas only. Please respect those around you who do not smoke. Thank you.

Canadian Tire Motorsport Park

3233 Concession Road #10

Bowmanville, Ontario L1C 3K6

www.canadiantiremotorsportpark.com

Yes, drop offs can be made outside of Gate #1. If you are only dropping off please do not drive into Gate #1, just hop out before your driver actually pull in.

No! Flyering or the distribution of product and/or literature is prohibited inside and/or outside the gates of the festival without written consent from the festival. Boots and Hearts reserves the right to confiscate any unapproved product.

These areas are high security areas and all persons entering will be inspected. This is to ensure the security and safety of everyone attending. While several things will be permitted in this area, we recommend carrying as little as possible to ensure your speedy entry into the areas. Boots and Hearts reserves the right to confiscate unapproved items, or ask for you to store them at your campsite / car / locker. Some quick approved items would include: Sunblock, hats, glasses, chap-stick, cell phones, small digital / disposable cameras, wallets, medium size back-packs, blankets, jackets, low-back beach chairs, and one small / sealed bottle of water.

Yes. Total Event passes allow free access around the entertainment areas and venue. Day Ticket holders will only receive access to the grounds for the day they purchased tickets for.

No. Audio and/or Videotaping of artist performances are NOT allowed at Boots and Hearts. This policy is due to copyright laws and is in place to help protect the artist’s material.

Yes. Small digital / disposable cameras, without detachable or additional lenses will be permitted. However, professional cameras are not allowed.

Yes. small folding lawn chairs (bag chairs) will be allowed into the concert venue, however we encourage you to bring blankets instead of chairs. There will be several areas in the Arena that chairs will not be permitted – ensure to review on-site signage and communication from the security personnel.

No, pavilion tents will not be allowed.

The venue is serviced by cell phone reception although due to expected high call/data volume, service may not be consistent.

Yes, trained service animals such as guide dogs are allowed. Otherwise, pets are not allowed at Boots and Hearts.

Canadian Tire Motor Park has recently undergone vast construction to make your camping and festival experience something to be remembered. There are new camping fields, trees, grass and that good outdoor stuff. The camping areas will include washrooms, hand washing stations and potable water. There are showers (for an additional fee.) The venue will also have areas of various stores, vendors, food, beer gardens, ATM’s and the like.

Shower units will be located throughout the camping grounds in the individual camping areas.

No, there is no reserved seating or designated seating areas with the GA ticket.

No, Boots and Hearts is rain or shine

Access to two special pits located directly in front of the Main Stage. You are guaranteed one of the best viewing areas at the festival. You will be practically on the stage.

No, The Bullpen is standing room only

Reserved seat on the raised viewing deck in front of the sound-tower, access to exclusive VIP Lounge with food and assorted drinks, Premium Parking, access to private cash bar, access to Bullpen

Access to exclusive VIP Lounge with food and assorted drinks, access to private washrooms, access to an observation deck overlooking main stage arena, access to Bullpen, private cash bar, Premium parking.

Boots and Hearts 2012 proved that we can not predict the weather, but typically August weather for southern Ontario tends to range from highs around 28C/83F to lows of 16C/60F. Be prepared with sunscreen, bug spray, sunglasses and a raincoat because Boots and Hearts Fans ROCK and the put on a show rain or shine!

Boots and Hearts will offer the following on-site services:

Cell Phone Charging Stations

ATM’s

Golf Cart Shuttle Service

Portable Toilets & Hand Washing Stations

Potable Water

Beer Tents

You can use umbrellas in your campsites, however you will not be permitted to have umbrellas in Boomtown and the Main Arena. If there is rain we suggest bringing ponchos.